ICT investment trends in Italy; Enterprise ICT spending patterns through to the end of 2017

ICT investment trends in Italy; Enterprise ICT spending patterns through to the end of 2017


  • Products Id :- KG0221CI
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  • Pages: 32
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Executive Summary

Britain's exist from the European Union has a ripple effect on other Western European nations including Italy, as the shares of the oldest Italian bank crashed leading to a volatility in the financial market. However, it is still unclear if the exit of Britain leads to a crisis situation or an opportunity and this predicament is being reflected on the pattern of ICT investment by Italian enterprises

Key Findings

- After battling a prolonged recession, Italian economy showed some signs of possible economic turnaround in the early 2016 allowing the organizations to consider increasing the investment pertaining to information and communication technology

- According to the survey, Italian enterprises are investing in business intelligence (BI) to derive insights from the growing volume of unstructured data, enabling the top management to make strategic decisions. Meanwhile, analytics and data warehousing are the most prominent BI tools that are gaining increased attention from Italian enterprises

- The business objectives of 'increase customer satisfaction' and 'improve supplier intimacy' are gaining greater attention from Italian enterprises as they look to retain customers and increase the involvement of vendors to improve their supply chain management.

Synopsis

ICT investment trends in Italy presents the findings from a survey of 105 Italian enterprises regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how Italian enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting. The report illustrates the core technologies that enterprises are investing in, including IoT, cloud computing, business intelligence, and enterprise application. The survey also highlights the approach to purchasing technology adopted by enterprises in Italy. Through Kable's survey, the report aims to provide a better insight to ICT vendors and service providers when pitching their solutions to enterprises in Italy.

In particular, it provides an in-depth analysis of the following:

- How ICT budgets are set to change in 2016 in terms of their overall size

- Allocation across the core elements of IT spend, including hardware, software, services, communications, and consulting

- Distribution of ICT Euros in areas such as the networks, applications, service desk, and data centers

- Which ICT functions Italian enterprises are interested in outsourcing

- Italian enterprises' investment priorities based on their budget allocations across core technology categories such as IoT, cloud computing, business intelligence, and security products

- Factors that are influencing Italian enterprises' investments in each technology category

- How Italian enterprises' IT budgets are currently allocated across various segments within a technology category

- Italian enterprises' distribution of their ICT budget across various segments within a technology category

- Vendor satisfaction ratings for various core and advanced technology categories

- Insight into Italian enterprises' preferred buying approaches

- Business and IT objectives that Italian enterprises are looking to achieve through their IT investment strategies

- Factors that are influencing Italian enterprises' decisions to select an ICT provider

Reasons to Buy

- Understand how Italian enterprises ICT landscape is set to change in 2016 to prioritize your target market

- Comprehend how ICT Euros are being allocated by Italian enterprises in specific geographies and size bands to improve your market penetration

- Make effective business decisions by recognizing the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting)

- Realign your sales initiatives by understanding the current strategic objectives of Italian enterprises

- Enhance your market segmentation with the included, detailed breakdown of opportunities within selected technology categories (IoT, cloud computing, business intelligence, and enterprise application)

- Prioritize your focus areas by understanding which factors are influencing Italian enterprises' decisions when selecting an ICT provider

- Understand the changes in customers' priorities and identify the business and IT objectives that Italian enterprises are looking to achieve through their ICT investment strategies



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1 Trends in ICT budgets

1.1 Introduction

1.2 Survey demographics

1.3 ICT budget changes

1.4 ICT budget allocation by core technology area

1.4.1 Hardware budget breakdown

1.4.2 Software budget breakdowns

1.4.3 Third party IT services expenditure

1.4.4 Communications expenditure

1.4.5 Cloud computing budget

1.5 ICT budget allocation by function

1.6 Outsourced IT functions

2 ICT investment priorities and vendor satisfaction

2.1 Introduction

2.1.1 Enterprise application

2.1.2 Business intelligence

2.1.3 Internet of Things (IoT)

2.1.4 Cloud computing

3 ICT procurement trends

3.1 Introduction

3.2 Business objectives influencing IT investment strategy

3.3 ICT provider selection

3.4 Key decision maker for purchasing technology

4 Summary

4.1 Tech-savvy Italian enterprises are investing in various ICT domains in 2016

5 Appendix

5.1 Definitions

5.2 Further reading

5.3 Contact the authors

Figure 1: Italian enterprise ICT survey industry breakdown

Figure 2: Italian enterprise ICT survey breakdown by size band (number of employees)

Figure 3: Recent and expected ICT budget changes among Italian enterprises

Figure 4: Italian enterprises' (external) ICT budget allocation, 2015 and 2016

Figure 5: Italian enterprises' average hardware budget allocation

Figure 6: Average allocation of software budgets in Italian enterprise market

Figure 7: Italian enterprises' average IT services budget allocation

Figure 8: Italian enterprises' average communications expenditure

Figure 9: Italian enterprises' average cloud computing budget allocation by technology

Figure 10: Italian enterprises' average cloud computing budget allocation by implementation type

Figure 11: Italian enterprises' ICT budget allocation by function, 2015 and 2016

Figure 12: Outsourced IT functions - Italian enterprises' current and future outsourcing priorities

Figure 13: Enterprise application - Italian enterprises' current and future investment priorities

Figure 14: Enterprise application - selected primary provider and vendor satisfaction among Italian enterprises

Figure 15: Business intelligence - Italian enterprises' current and future investment priorities

Figure 16: Business intelligence - selected primary provider and vendor satisfaction among Italian enterprises

Figure 17: IoT - Italian enterprises' current and future investment priorities

Figure 18: IoT - selected primary provider and vendor satisfaction among Italian enterprises

Figure 19: Cloud computing - Italian enterprises' current and future investment priorities

Figure 20: Cloud computing - selected primary provider and vendor satisfaction among Italian enterprises

Figure 21: Business objectives which influence Italian enterprises' IT investment strategy

Figure 22: Factors influencing Italian enterprises' decision to choose an ICT provider

Figure 23: Role of key entities in making ICT purchasing decisions

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IT, Budget, Staff, Hardware, Software, Services, Communications, Consulting, Data Centre, Service Desk, End-user computing, Network, Applications, IT Management, development, maintenance, systems integrator, telco, reseller, outsourcer, infrastructure, help desk, support, client, mainframe, server, security, peripherals, storage, semi-conductor, cloud, license, application lifecycle, information management, software infrastructure, integration, SOA, desktop, hosting, disaster recovery, business continuity, convergence, mobile, voice, data.IT, Procurement, Purchasing, Buying, Local resellers, National resellers, Budget, Hosting, Staff, Hardware, Software, Services, Communications, Consulting, Data Centre, Service Desk, End-user computing, Enterprise applications, Business intelligence, Security, Content management, Mobility, IT systems management, Communications & collaboration, Green IT & virtualization, Cloud Computing, Efficiency, Customer satisfaction, SLA, Business goals, Price, Leading-edge technology, Contract flexibility, Enterprise applications, Customer Relationship Management, Enterprise Resource Planning, Financials, Supply Chain Management, HR Management, Product Lifecycle Management, Business Process Management, Interactive marketing automation systems & customer lifecycle management, Business intelligence, Data warehousing, Data marts, Analytics, Real-time Business Intelligence, Social sentiment analysis, Security, Identity & access management, Security & vulnerability management, End-point security & anti-virus, Network security, Content and web filtering, firewalls, Application Security, Backup & archive, Database security, Data Loss Prevention, mobile security, Content management, Document Management, Records Management, Web Content Management, Digital Asset Management, E-mail Archiving, Enterprise Search, Mobility, Mobile device management, mobile applications, Tablet computing, IT systems management, Systems & network management, Storage management, Service management, Database management, Transaction performance management, User experience management, Virtualization, Patch management & configuration, Communications & collaboration, Internet Protocol-Private Branch Exchange, IP-Contact Centre, Unified Communications, VoIP, Presence, Instant messaging, Web conferencing, Video conferencing, Green IT, Data centre, Power management, Cloud Computing, Infrastructure as a Service, Platform as a Service, Software as a Service, Private Cloud, and Hybrid cloud

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