Understanding the Importance of Delivering Personalized Customer Experience towards Online Grocery Shopping: Ken Research REQUEST FOR SAMPLE REPORT Buy Now Request For sample Report × Report Title Name Email Designation Phone No Comapny Name Comapny URL Country -- Please Select Your Country -- Afganistan Africa Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Asia Australasia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia Herzegovina Botswana Brazil BRICS British Virgin Islands Brunei Darussalam Bulgaria Burkina Faso Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Central and South America Chad Chile China Colombia Comoros Congo Costa Rica Cote d'Ivoire Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Europe European Union Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Global Great Britain Greece Greenland Grenada Guadeloupe Guam Guatemala Guerney & Alderney Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Ivory Coast Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Man (Island of) Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Middle East Minnesota Moldova Monaco Mongolia Monserrat Montenegro Morocco Morroco Mozambique Myanmar Namibia Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue North America North Korea Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Saint Helena Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa Samoa (American) San Marino Sao Tome and Principe Saudi Arabia Scandinavia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon (Islands) Somalia South Africa South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands Western Sahara Yemen Zambia Zimbabwe Requirement Submit The Online Grocery Industry in UAE has been growing rapidly since its inception and is currently positioned to be in the growth stage. Major players entered the market between 2015 and 2017 & currently there are more than 25 companies offering grocery delivery services in UAE. In addition to this, the market value has doubled from 2016 to 2019, suggesting that consumers are starting to get more comfortable ordering essentials foods items online. Prioritizing door step delivery over long queues & high internet penetration have been the factors responsible for growth in the region. In conversation with Ms. Amira Rashad, Co-Founder & CEO at BulkWhiz, we attempt to identify the key trends in the online grocery space and how BulkWhiz differentiates itself from other service providers. Here are some excerpts of the interview:- How did you get associated with Online Grocery Delivery Industry? What was idea behind introduction of Bulkwhiz in UAE? I have been associated with the consumer & retail industry since the beginning of my career. When I shifted to UAE, we observed that the ecommerce was not as developed in the region, even though the internet penetration is high. I felt that for working mothers, being one myself, we don’t have enough hours in the day and worrying about grocery shopping is the last thing we wanted. This was the idea behind starting Bulkwhiz. How has the market transitioned since its inception? When Bulkwhiz started, 3-4 years ago, the industry was very nascent. There was only one player, Souq which majorly sold fashion & electronic products back then. In addition to this, it took time for the big supermarket chains to built online capability. They were under the impression that if supermarket chains would set up e commerce platforms, they would be undermining the mall business. But due to increasing number of consumers seeking convenience, the market began to gain traction. Which business model have you been following to fulfill customer orders? Bulkwhiz has been operating though pureplay model. We are managing everything in house. We differentiate ourselves from other pureplay players by our way of managing inventory. We use AI to determine the orders & adopt the just in time inventory model to fulfill customer orders. What have been the factors responsible for growth in the market? Consumer need & demographics are the prominent determinants for growth in an industry. UAE has a population which is predominantly under 30. This population is highly influenced by internet and is ready to outsource their chores, such as grocery shopping to reliable vendors online. From supply perspective, there were not enough players in the market 4-5 years ago. In addition to this, there were not enough logistics players to complete that experience and deliver the services. What are the key considerations for succeeding in online grocery delivery market? Grocery shopping is a completely different experience from any other e commerce platforms. It signifies urgency. It touches your life 52 times a year with 40-50 odd items in the list. There needs to be a completely different level of service. Second would be personalization. Grocery is a very personal purchase. It reflects the needs of a household on a weekly basis. It has a lot of dependence on how much you know that person. If you don’t know me, if you can’t personalize this to my usage, you’re basically wasting my time. This is how millennial operate. Another element that drives e commerce adoption is trust. Customers let down their guard when they trust you. What are the current challenges to Online Grocery Delivery Market? Customer Service plays a very important role and act as a challenge in the industry. Customers are skeptical if they’d have to spend too much time on phone while returning or exchanging the order. Companies should be focusing on establishing long term relationship instead of transactions. Bulkwhiz had a customer returning 20kg of dogfood in first week of our operation. The food was not working for the dog as she had a tiny dog. We initiated the return, no questions asked. Now the same lady is on 83rd order. Secondly, as most products are imported so supply planning is a bit of a challenge. The big suppliers tend to prioritize the big supermarket chains. We have seen most of the big brands owners prioritizing e commerce disproportionately. Even though, we are significantly smaller in size than the supermarket chains, the big brand owners have been working with us increasingly to reduce the chances of stockout & prioritizing us as much as supermarket chains. We are using AI in combination with JIT model to strike a balance. How has AI impacted the industry? AI has enabled in creating a personalized experience from the front end. It has enabled smooth functioning of supply chain from the back end. AI is a huge boon to this sector because traditionally, the inventory management & demand planning has been a challenge & AI has helped in bridging that gap. How are you tackling the issue of wastage? Since we follow JIT sourcing model, we don’t keep the inventory for more than 1 day. In case of fresh food, we don’t keep the inventory at all. It comes in the morning & goes out in an hour. By keeping smaller inventories batches & having separate supply chain for perishable we are optimizing the wastage of food to a great extent. According to you what should be companies focusing on? Operational efficiency or regional expansion? Firstly, the companies should focus on increasing the number of consumers on the online grocery delivery platform. Second would be operational efficiency as that at the end of the day would reflect better consumer experience. Third would be regional expansion. For any queries or feedback, reach out at namit@kenresearch.com For More Information, refer to this link:- https://www.kenresearch.com/consumer-products-and-retail/wholesale-and-retail/uae-online-grocery-delivery-market-outlook-to-2025/336546-95.html Contact Us:- Ken Research Ankur Gupta, Head Marketing & Communications Ankur@kenresearch.com +91-9015378249 Post Views: 1 Tags: Bulkwhiz Online Grocery Delivery Market Growth, Bulkwhiz Warehouses Market Revenue UAE, Bulkwhiz warehouses Market Size UAE, Corona Impact on Online Grocery Market UAE, Dubai Online Grocery Order Size, Impact of Covid-19 on Online Grocery Monthly Orders in UAE, Online Grocery Delivery Charge in UAE, Online Grocery Delivery Companies in UAE, Online Grocery Delivery Industry In UAE, Online Grocery Delivery Market In UAE, Online Grocery Shopping in Abu Dhabi, Online Grocery Shopping in UAE, Technologies in Online Grocery Delivery Industry UAE, UAE Amazon Online Grocery Order Market