India E-commerce Logistics Market: Ken Research

India E-Commerce Logistics Market Outlook to 2025: Ken Research

High Internet Penetration owing to strong government initiatives coupled with reducing prices of smart phones and data plans by telecom service providers has led to a drastic increase in the number of Online shoppers in India.

The E-commerce Logistics sector in India is in late growth stage and has evolving as an organized market structure. The Industry has flourished due to changing Consumer shopping preferences from physical stores to online market places from the comfort of their homes. The E-commerce Logistics Industry has grown at a CAGR of 24.3% on the basis of revenue and a CAGR of 27.4% on the basis of number of shipments over the period FY’2015-FY’2020. Major growth drivers of the Industry are higher internet penetration, increase in number of Smartphone users, increasing propensity to purchase online, growing demand from Tier 2 and below cities, new technological innovations, rising consumer expectations for fast delivery services and more.

India E-commerce Logistics Industry Segmentations

By Domestic/International Shipments: E-commerce Logistics market of India is skewed towards Domestic Shipments. For International Shipments, Indian merchants prefer mostly selling online to countries such as US, UK, India, Russia and Israel.

By Type of Player: In House Logistic players such as ATS, E-kart etc. generate larger Revenue share in comparison with third party logistic players such as Blue Dart, FedEx etc. in India owing to larger preference for In-house logistics due to economies of scale.

By Product Category: Electronics (Mobile phones, Large Appliances, etc.) and Apparel (Clothing, Accessories, Foot wares, etc.) comprise the largest market share in E-commerce Logistics Industry of India. While electronics have the least return rate, products under the Apparel category have highest rate of return.

By Delivery Time: Majority of e-commerce shipments in India take two-four or more days to deliver. Especially product categories like furniture, large appliances and more take greater time to reach consumers in comparison to other products such as Food and Beverages, Apparels, etc.

By Cities: Majority of online demand in India comes from Metro and Tier 1 cities owing to large internet penetration in these areas. Delhi/NCR, Bangalore and Mumbai are the top three cities with largest shipments in India. Tier 2 and lower Cities is the new emerging segment in the country and will see a high growth basis Shipments delivered in next five years in India.

By Payment Mode: Most of the people in India still prefer to pay cash on Delivery rather than use prepaid services like digital wallets. People residing in Metro and Tier 1 cities usually prefer prepaid shipments while Tier 2 and below population still have COD shipments.

By Product Return Rate: Indian population still returns/replaces many of its products bought online due to most common reasons such as wrong item received or product not matching. Clothing, Footwear, etc. are the products with highest rate of return in India.


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Competition Overview

The E-commerce Logistics Industry of India is quite concentrated with presence of 10-12 major players in the market. Top 2 players namely E-Kart and ATS captures majority of the revenue share. Companies in this space battle against each other to acquire and retain clients, expand geographical presence, expand service offering and improve unit economics to increase margins. Worth of Mouth and Reputation play an important role in expanding client base in this industry. Delivery Cost, Delivery Time, Network Coverage, Brand Value, Technology Stack, Success Rate are some of the competing parameters each company focuses upon to gain customer trust.

Future Growth

The E-commerce Logistics Industry is expected to flourish in India with rising demand from Tier 2 and below cities (owing to higher internet penetration) and increasing consumer expectations for fast delivery services. This industry is expected to witness a CAGR of 23.6% in terms of revenue during the forecast period FY’2020-FY’2025F. Ongoing technological disruptions such as Monitored Robots, Drones, Inbuilt RFID, GPS, IoT, telematics and more which help in tracking Inventory and deliver products on time will gain higher traction in future. Expansion of Fulfilment Centres in Tier 2 and below cities will increase to better serve the population in these areas.

Key Target Audience:-

E-commerce Companies

Third Party Logistic Companies

Potential Market Entrants


Time Period Captured in the Report:-

Historical Period – FY’2015-FY’2020

Forecast Period – FY’2020-FY’2025F

Companies Mentioned:-




Ecom Express






United Parcel Service






Key Topics Covered in the Report:-

India E-commerce Logistics Industry Market Size by Revenues and Number of Shipments

India E-commerce Warehousing Industry

Trends and Development governing the Industry

Operating Model in E-commerce Logistics Market

Government Initiatives to boost the E-commerce Logistics Industry

India E-commerce Logistics Industry Market Segmentation basis Domestic /International Shipments, Type of Logistics Player, Major Product Categories, Delivery Time, Cities, Payment Mode and Product Return Rate

Challenges faced by India E-commerce Logistics Industry

COVID Impact on India E-commerce Logistics Industry

Cost Component Analysis of the Industry

Investment Analysis

Cross Comparison of Major Players basis Operational and Financial Parameters

Cross Comparison of Major Players basis Business Landscape

Cross Comparison of Major Players based on Strength and Weaknesses

Future Technological Disruptions in the Industry

Analyst Recommendations

For More Information on the research report, refer to below link:-

India E-Commerce Logistics Market

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Ken Research
Ankur Gupta, Head Marketing & Communications

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