Tourism Case Study: Hiltons Connected Room - Analysis of the hotel chains connected room implementation and what can be learnt from it
September 2018
13
About the Report
About the Report
Tourism Case Study: Hilton's Connected Room-Analysis of the hotel chain's connected room implementation and what can be learnt from it
Summary
GlobalData's "Tourism Case Study: Hilton's Connected Room", offers an insight into Hilton's Connected Room implementation and what can be learnt from it by other travel and tourism companies.
The travel and tourism industry is hugely competitive, and the number of people expecting novelty and IT innovations from brands is increasing. This means that investing in solutions such as IoT tools can help travel and tourism companies retain and boost their guests' loyalty and increase their customer base.
Hilton places its success on its constant effort to stay ahead of the curve, and has therefore put a lot of importance and focus on innovation. The company is always trying to understand what its customers want in order to provide the best services and products it can. One of its latest innovation products is the Connected Room, an IoT-equipped, personalized guest room.
The case study discusses in detail what the concept behind the Connected Room is and what other travel and tourism companies can learn from it.
Scope
- As of July 2018, Hilton had introduced its Connected Room concept to 500 rooms in four hotels in Memphis, Tennessee, USA
- The Connected Room is a hotel room designed to allow guests to set the room temperature, change TV channels, and turn the lights on or off, all via a mobile app
- Hilton's plan is to expand the innovation across a thousand more rooms, in multiple locations, and across five more brands. The ultimate goal is to expand the technology across all Hilton hotels.
Reasons to buy
- This case study provides readers with insight into Hilton's Connected Room concept and how this information can be used by tourist businesses to learn how to successfully engage their consumers too, by investing in innovative technologies.
Products
Products
Connected Room, IoT, Internet of Things, tourism, Hilton Honors app
Companies
Hilton
Marriott
Table of Contents
Table of Contents
Table of Contents
Overview
Snapshot: Hilton
What is Hilton's Connected Room?
Why did Hilton launch the Connected Room?
What is to be learned from Hilton's strategy?
Appendix
Why Buy From US?
What makes us stand out is that our consultants follows Robust, Refine and Result (RRR) methodology. i.e. Robust for clear definitions, approaches and sanity checking, Refine for differentiating respondents facts and opinions and Result for presenting data with story
We have set a benchmark in the industry by offering our clients with syndicated and customized market research reports featuring coverage of entire market as well as meticulous research and analyst insights.
While we don't replace traditional research, we flip the method upside down. Our dual approach of Top Bottom & Bottom Top ensures quality deliverable by not just verifying company fundamentals but also looking at the sector and macroeconomic factors.
With one step in the future, our research team constantly tries to show you the bigger picture. We help with some of the tough questions you may encounter along the way: How is the industry positioned? Best marketing channel? KPI's of competitors? By aligning every element, we help maximize success.
Our report gives you instant access to the answers and sources that other companies might choose to hide. We elaborate each steps of research methodology we have used and showcase you the sample size to earn your trust.
If you need any support, we are here! We pride ourselves on universe strength, data quality, and quick, friendly, and professional service.